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Do you provide technical solution support?
We provide professional technical support throughout the process and have a team of senior industry technical experts who can provide customers with free consultancy services such as scene lighting scheme design, product selection guidance, engineering support scheme optimization, and technical problem answering.
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What are the testing procedures before the product leaves the factory?
We will conduct safety inspections on our products, including multiple rigorous tests such as photoelectric performance testing, high and low temperature reliability testing, aging testing, waterproof and dustproof testing, emergency endurance testing, safety insulation testing, etc. We will ensure full process quality control to prevent unqualified products from leaving the factory and ensure long-term stable operation of the products.
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Does the export order support a complete set of customs clearance documents?
Support. We can provide a complete set of certification certificates, testing reports, customs declaration materials, certificates of origin, etc. for the corresponding products to meet the customs clearance and access requirements of various countries and help customers smoothly complete overseas customs clearance.
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Does the company accept customization requirements?
Yes. The company has strong R&D and customization capabilities and can provide OEM/ODM customization services according to customers' application scenarios, technical parameters, appearance requirements, etc.
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Do you have patented technology?
The company has 2 international patents and 138 domestic patents, covering related fields such as LED emergency lighting, fire equipment, and drive power supply.
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What certifications have the company's products passed?
The product has passed UL/cUL, GS, ROHS, CE, CB, CSA, SASO, SAA, CCC certification, etc.
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How to handle after-sales issues and what is the response speed?
Equipped with a dedicated after-sales team, we provide 365 days/24 technical consultation and after-sales response services. For overseas orders, we offer remote technical guidance and after-sales troubleshooting services to efficiently solve product usage, installation, and troubleshooting problems.
